Business performance baseline
Improving the performance of a business starts from establishing the current state performance baseline. Analyse the current operating model and evaluating the optimal level of performance which the organisation can demonstrate.
The current state performance baseline contains KPI specific to the line of business as well as metrics specific to the value chain used by the organisation.
Consumer driven organisations
Manage customer related performance metrics to report on conversion and retention rates, satisfaction and the likelihood that your services be recommended by your clients.
Manufacturing or oriented oriented
Assess the effectiveness of your internal processes. Measure the volume of support tickets and defects, uptime and the rates of delivery for on-time, late and cancelled products.
Driven by human capital
Focus on human capital and assess the salary competitiveness, productivity rates, turnover rates for low, medium and high performers and the hiring and training costs.
Business performance improvement projects focus on tangible outputs
Focus on long term value
Earnings per share
Return on capital
The need to constantly consider performance improvement and change projects is stimulated by external factors such as political, economical, social, technological, legal or environmental pressures.
Business transformation and performance improvement projects are designed, authorised and delivered from the C-suite.
A business cases for a performance a improvement programme must be documented, justified and evidenced before senior leadership teams and CxOs.
We can help you research and present a business case for improvement using a Lean, Agile or Green Book methodology.
Performance improvement advocates
performance improvement RESOURCES
Contact us to benefit from a free, time limited consultation, to discuss a business performance improvement strategy for your organisation.
Business performance improvement is focused on generating long term value
Contact a consultant
Organisations are fluid and therefore they form the risks of performance stagnation and even decline, if the focus is lost from ensuring consistent throughput.
Businesses can be transformed to demonstrate a high level of performance, in multiple ways, from employing coercive leadership models to setting up performance based pay strategies. Contact one of our performance improvement consultants to discuss the challenges in your organisation..