Business performance baseline
Improving the performance of a business starts from establishing the current state performance baseline. Analyse the current operating model and evaluating the optimal level of performance which the organisation can demonstrate.
The current state performance baseline contains KPI specific to the line of business and metrics specific to the value chain used by the organisation.
Manage customer-related performance metrics to report on conversion and retention rates, satisfaction and the likelihood that your clients recommend your services.
Manufacturing or oriented oriented
Assess the effectiveness of your internal processes. Measure the volume of support tickets and defects, uptime, and delivery rates for on-time, late and cancelled products.
Driven by human capital
Focus on human capital and assess the salary competitiveness, productivity rates, turnover rates for low, medium and high performers and the hiring and training costs.
Business performance improvement projects focus on tangible outputs
Focus on long term value
Earnings per share
Return on capital
External factors such as political, economic, social, technological, legal or environmental, creates the need to consider performance improvement opportunities and change projects.
The C-suite authorises and delivers business transformation and performance improvement projects.
A business case for a performance improvement programme must contain an array of justification evidence, as presented before senior leadership teams and CxOs.
We can help you research and present a business case for improvement using a Lean, Agile or Green Book methodology.
Performance improvement advocates
performance improvement RESOURCES
Contact us to benefit from a free online consultation to discuss your organisation’s business performance improvement strategy.
Performance improvement projects focus on generating long term value
Contact a consultant
Organisations are fluid, and therefore they form the risks of performance stagnation and even decline if the leadership loses focus from sustaining competitive advantages in their market sectors.
Improve your organisation performance by transforming its operating model, by leveraging diverse leadership styles or by versifying non-monetary KPI metrics. Contact one of our performance improvement consultants to discuss the challenges in your organisation.