Skip to content
remain competitive, find opportunities for business performance improvement

Business performance improvement

Business performance baseline

Improving the performance of a business starts from establishing the current state performance baseline. Analyse the current operating model and evaluating the optimal level of performance which the organisation can demonstrate.

The current state performance baseline contains KPI specific to the line of business and metrics specific to the value chain used by the organisation.

Consumer-driven organisations 

Manage customer-related performance metrics to report on conversion and retention rates, satisfaction and the likelihood that your clients recommend your services.

Manufacturing or oriented oriented

Assess the effectiveness of your internal processes. Measure the volume of support tickets and defects, uptime, and delivery rates for on-time, late and cancelled products.

Driven by human capital

Focus on human capital and assess the salary competitiveness, productivity rates, turnover rates for low, medium and high performers and the hiring and training costs.

Business performance improvement, key performance indicators
Identify sources of value creation by analysing your value stream mapping

Business performance improvement projects focus on tangible outputs

Standardise and automate processes to remove unnecessary time and effort

Focus on long term value

Cost efficiencies

Earnings per share

Return on capital

Societal impact


Corporate citizenship

Analyse your organisation from multiple lenses, including people, capabilities, IT infrastructure and mobility, procurement, logistics, transport, innovation, and many others. Scrutinise each perspective and divide it as necessary to find as many levers of sources of improvement as possible.
Laurel Milwid

External factors such as political, economic, social, technological, legal or environmental, creates the need to consider performance improvement opportunities and change projects.

The C-suite authorises and delivers business transformation and performance improvement projects.

A business case for a performance improvement programme must contain an array of justification evidence, as presented before senior leadership teams and CxOs.

We can help you research and present a business case for improvement using a LeanAgile or Green Book methodology.

Performance improvement advocates

performance improvement RESOURCES

Contact us to benefit from a free online consultation to discuss your organisation’s business performance improvement strategy. 

Identify the value-generating-levers and set them to maximise throughput

Performance improvement projects focus on generating long term value

Introduce KPI and metrics in all directorates to enable consistent reporting

Contact a consultant

Plan a performance improvement programme for your business

Organisations are fluid, and therefore they form the risks of performance stagnation and even decline if the leadership loses focus from sustaining competitive advantages in their market sectors.

Improve your organisation performance by transforming its operating model, by leveraging diverse leadership styles or by versifying non-monetary KPI metrics. Contact one of our performance improvement consultants to discuss the challenges in your organisation.

Business performance improvement, pay strategy
What concerns you?