Stakeholder management maps
A stakeholder management map is a vital control product that provides critical information about the pool of stakeholders and influential sponsors relevant to a programme.
Manage your stakeholder maps using live files owned by the project management office (“PMO”) within the single source of truth and update them regularly as new stakeholders get introduced and as others depart the programme.
By keeping an up-to-date stakeholder catalogue, not only that you will have easy access to invaluable information, but you would also help your more junior colleagues understand their client better before engaging them.
Expect visibility over the following type of information within a stakeholder map:
Stakeholder management methods and tools
Choose the right communication channels with your stakeholders
Engage multiple senior stakeholders to drive strategic decision making
Managing stakeholder expectations
Managing stakeholders involves finding a fine line between what both you and your stakeholders wish to achieve and getting a collaboration consensus across the table.
We, as managing consultant, specialise in identifying common ground between any two people involved in a project or programme and establishing the right conversations to identify common aims.
In all day-to-day work, we specialise in building long-term, meaningful relationships to help our clients improve their performance.
We form effective relationships with stakeholders at any level of seniority, including Directors, Deputy or Executive Directors or Partners.
However, as with Tuckman theory, stakeholder relationships can only gradually go up in quality and trust. Should there be a breach or any unmet expectations, a breakdown will likely happen, which will degrade the ties to the bare minimum.
Therefore businesses must allocate competent resources for client-facing roles to ensure that all stakeholder expectations are set out clearly and met at all times.
Successful stakeholder management creates engagement opportunities
Senior leadership team meetings
Workstream leads meetings
Design authority meetings
Steering committee meetings
internal vs external stakeholders
In our experience, there is an insignificant difference between internal and external stakeholders. This variation is not specific to the level of influence stakeholders have, but it relates to the duration of time needed for a stakeholder to mature its influence.
We operate on the principle of engaging and developing excellent relationships with both internal and stakeholders external to the programme.
While the definition of internal stakeholder is self-explanatory, external stakeholders may be of different types and have experience managing the categories set out below.
External stakeholder management
Stakeholder management in professional services
Contact us to talk about how we can improve your stakeholder management through our management consultants. We have a broad range of business design and transformation execution capabilities, and stakeholder management underpins all of them.